Refund Policy

Failed videos are free

If a video fails because of a problem on our side, it does not count toward your plan. This happens automatically; you do not need to ask.

Subscriptions

• You can cancel at any time. Your plan stays active until the end of the period you paid for, and you are not charged again.
• If you are not happy, email us within 7 days of your first payment and we will refund it in full, as long as you made fewer than 5 videos in that period.
• Renewals are not refunded after the renewal date, but you can cancel before it.
• If something went wrong on our side (for example, you were charged twice), we will refund the extra charge.

How to ask

Email gingerr.help@gmail.com from the email on your account. We answer within 2 business days. Refunds are issued by our payment provider to your original payment method.